Customer Care


To place a Lexi Lu order, you may use Visa, MasterCard or PayPal through our secure online shopping cart. By entering a promo code at checkout and clicking redeem, the discount will be automatically applied. If you have any questions or requests please contact us anytime at [email protected].

Shipping and Handling

Each Lexi Lu piece is made to order, so your purchase will be shipped in 5-10 business days (depending on availability). We offer USPS First Class, Priority Mail or Express Mail to ensure delivery. Each shipped package will have tracking notification that will be emailed to you. We are not responsible for lost or stolen packages. If you wish to purchase insurance with signature confirmation, that is an additional $5 flat rate fee available at checkout.

First Class Mail 3-10 days
1-2 pieces $3
3+ pieces $5

Priority Mail 2-3 days
1-2 pieces $6.00
3+ pieces $10.00

Express Mail 1-2 days
1-2 pieces $25
3+ pieces $35

International Shipping to Canada and Australia Only

First Class 1-3 weeks
1-6 pieces (consolidated into less boxes) $10

Priority International 5-7 days
1-6 pieces (consolidated into less boxes) $30

*Each Lexi Lu piece comes beautifully wrapped in a white box and aqua blue ribbon, ready for gifting.

Sales Tax

If your package is being shipped within New Jersey, we must charge 7% sales tax.

Returns and/or Exchanges

If unsatisfied with your selection, you may return your purchase in its original condition and packaging within 14 days of the shipment date for an exchange or refund. All custom-made or personalized pieces are non-refundable. Shipping and handling fees are non-refundable.


Each Lexi Lu is created to achieve a certain look, so sizes vary according to the design. Most Lexi Lu designs are at least 16 inches long. Exceptions are choker style pieces that are 14-15 inches long. Each product page should offer length options with a drop down menu. If desired length is not an option, please reach out and we will try and accommodate.

Special Orders

We love to create special pieces just for you. If you desire a specific color or style, tell us your ideas and we’ll take care of the rest. E-mail [email protected] to discuss custom-made designs. It usually takes 2-4 weeks for delivery.

Materials & Metals

Sterling silver is 92.5% pure silver (.925) metal. This standard alloy is used to assure consistent quality among sterling products. Sterling is 92.5% pure instead of 100% pure in order to achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling Silver has no nickel, so is wearable by most people. Sterling is sometimes stamped .925, because sterling silver is made of 92.5% silver, and 7.5% copper. All Lexi Lu pieces are Sterling Silver .925.

Gold filled is a quality material that is common in all types of jewelry. The product is easy to care for and will maintain its golden shine for a lifetime. It is constructed in two or three layers. The core metal is jewelers’ brass. A gold alloy is then bonded to one or both surfaces of the brass core with heat and pressure. The bonded raw material is then sold as sheet or wire to jewelry manufacturers for use in designs. Lexi Lu jewelry is made with gold filled chain, wire and components to ensure quality.

Gemstones and freshwater pearls are beautiful materials used in our jewelry. Each is hand selected and will have its own unique quality since they are natural. We also use Swarovski crystals in many of our designs. These are the highest quality crystals available to make sure your Lexi Lu maintains its beauty over time.

Jewelry Care

Even the best made, highest quality jewelry is delicate and if not handled properly will suffer breakage and damage. Each of your jewelry pieces should be handled with love and care and they will last you a lifetime.

Put your jewelry on after you have applied make-up, hair products, or perfumes.

Perspiration and oils from our skin are slightly acidic and have corrosive effect on metals and stones that we wear. Make sure to clean your jewelry in mild soapy water before putting away. Gently pat dry using a soft cloth and make sure your jewelry is completely dry before storing again. Preserve your pieces by storing them in a zip-lock bag along with attached anti tarnish tab in a cool, humidity free environment.

Sterling silver and Gold Filled will tarnish overtime especially delicate chain necklaces. Salt, acid from your skin and oxygen in air are the two biggest causes of tarnished silver and gold filled. To avoid this, clean your jewelry frequently. Never place your jewelry in a chemical dip or ionic cleaner. Do not use solvents or any harsh chemicals.

Any delicate sterling silver or gold filled jewelry would tarnish especially during hot and humid weather.
An excellent method of cleaning delicate jewelry is suggested below:

Materials needed

  • glass bowl or casserole dish
  • piece of aluminum foil
  • tbsp of baking soda
  • few drops of dish soap
  • boiling water

Cleaning directions

  • place aluminum foil in the bowl
  • add baking soda and dish soap
  • lay your jewelry inside the bowl (please note do not use this method for any jewelry with stones or pearls)
  • pour boiling water over it
  • let soak for 5 minutes or so
  • take it out, rinse it with cool water and pat dry

Enjoy your new Lexi Lu!